If your RMA packing list is in error, ie. Only products and quantities authorized through the Return Material Authorization process will be accepted.Note: An example of improper packaging would be sending a product back in an envelope. Products, damaged through neglect due to improper packaging or in shipment, will have the warranty voided and will be processed and returned to you non-repaired. Product that arrives damaged in shipment, without an RMA number or without appropriate warranty information, will be, returned to the sender non-repaired. Please read the following shipping instructions carefully.Please Note Enterprise Drones are subject to return / exchange directly to DJI under Warranty.
Products sent to our office without an RMA number will be sent back to the shipper with shipping charges to be collected. Please contact us via our Contact Us for an RMA number prior to shipping your product(s) to us. Merchandise cannot be returned if it has been damaged as a result of improper use or accident. Returned merchandise can be exchanged for identical replacements or a refund of the purchase price. Returns will be accepted for unopened Items within 30 days of purchase and 15 days on products determined to be faulty at time of manufacture (Determined by DJI).
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